Legal Information
Privacy Policy
How Novum Home Remodeling collects, uses, shares, and protects your personal information.
Privacy Policy
Novum Home Remodeling
Last Updated: October 2026
Novum Home Remodeling (“Company,” “we,” “us,” or “our”) value your privacy and work to protect your personal information. This includes information you share when visiting novumhrg.com , contacting our team, filling out a form, or requesting our services.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you.
Scope Of This Privacy Policy
This Privacy Policy applies to information collected through:
Our website and contact forms
Phone calls, emails, and text messages
Online advertisements and marketing campaigns
Consultations, inspections, and service requests
Project estimates and customer communications
This policy does not apply to independent third-party websites or services. Those websites have their own privacy policies.
Information We Collect
Information You Provide
When you contact us or request our services, you may provide:
Full name
Phone number
Email address
Property or project address
Services you are interested in
Remodeling needs or property damage details
Project information and preferences
Communication preferences
Information included in messages you send us
Please avoid sharing sensitive personal information unless it is reasonably necessary for your requested service.
Information Collected Automatically
When you visit our website, we may collect certain technical information, such as:
IP address
General location, such as city or state
Browser and device information
Operating system information
Pages viewed and website activity
Referring websites or advertisements
Approximate dates and times of visits
Cookies and analytics information
This information helps us understand website activity and improve the visitor experience.
How We Use Your Information
We may use your information to:
Respond to inquiries and service requests
Schedule appointments and inspections
Prepare estimates and project information
Provide remodeling and restoration services
Send appointment reminders and project updates
Follow up on ongoing or completed projects
Improve our website and customer experience
Measure website traffic and advertising performance
Protect our website, customers, and business
Maintain necessary business records
Meet legal and regulatory requirements
Enforce agreements and protect our rights
We do not sell your personal information.
Telephone, Text, And Automated Communications
When you provide your phone number and give the required consent, we may contact you by phone or text message.
These communications may include:
Appointment confirmations
Consultation and inspection updates
Project-related notifications
Service follow-ups
Informational or promotional messages
Where permitted by law, and when properly disclosed as part of the consent process, some communications may use automated technology, prerecorded messages, or artificial voice technology.
Consent to receive marketing communications is not required to purchase our services.
Message and data rates may apply. Message frequency may vary.
How to Opt Out
You can withdraw your consent to text messages by replying STOP.
For assistance, reply HELP or contact our team.
We may continue sending non-marketing messages when necessary to respond to your requests, provide contracted services, or meet legal obligations.
Email Communications
When you provide your email address, we may contact you about:
Service inquiries and consultations
Estimates and inspections
Appointments and project updates
Customer service and follow-ups
Informational or promotional content
You can unsubscribe from marketing emails using the instructions included in those emails.
You may still receive important transactional, customer-service, or project-related messages when necessary.
Cookies And Tracking Technologies
Our website may use cookies and similar tools to improve your experience.
These technologies help us:
Support website functions
Remember visitor preferences
Understand website activity
Analyze traffic and performance
Identify referral sources
Measure advertising results
Improve website content and usability
You can manage or remove cookies through your browser settings.
Blocking certain cookies may affect how some website features work.
Third-party providers, including analytics, advertising, hosting, form-processing, and embedded-content services, may also use cookies under their own privacy policies.
How We Share Information
We may share information with service providers when reasonably necessary to operate our business.
These may include:
Website hosting and technology providers
Email and communication providers
Scheduling and customer management services
Analytics and advertising platforms
Contractors, consultants, and professional advisers
Other providers supporting business operations
We may also disclose information when required by law or to protect our rights, property, customers, or safety.
Information may be shared with a successor organization as part of a business transaction.
Service providers may access information only as reasonably necessary to perform services for us or meet legal requirements.
We may also share aggregated or de-identified information that cannot reasonably identify an individual.
We do not sell, rent, or trade personal information.
Data Retention
We keep personal information only for as long as reasonably necessary.
This may include the time needed to:
Respond to inquiries
Provide requested services
Manage active projects
Maintain customer and business records
Meet accounting, tax, insurance, and legal requirements
Resolve disputes
Prevent misuse
Enforce agreements
Retention periods depend on the type of information, our relationship with you, and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
These measures are intended to reduce the risk of:
Unauthorized access
Information loss
Misuse
Unauthorized disclosure
Unwanted changes to information
However, no website, email system, storage platform, or electronic communication method can guarantee complete security.
Third-Party Websites And Services
Our website may include links to external websites and services, such as:
Social media platforms
Maps
Embedded content
Other third-party websites
We do not control these services.
We are not responsible for their privacy practices, security measures, or content.
Please review their privacy policies before sharing personal information.
Children’s Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through our website, please contact us.
We will review the concern and delete the information when appropriate.
Your Privacy Rights And Choices
Depending on your location and applicable law, you may have the right to:
Ask whether we maintain your personal information
Request access to your information
Correct inaccurate information
Request deletion of certain information
Restrict or object to certain uses of your information
Stop receiving marketing communications
Some requests may be limited by legal, contractual, security, or recordkeeping requirements.
We may need to verify your identity before completing a privacy request.
Changes To This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices, or legal obligations.
Any updates become effective when the revised policy is published on our website.
Contact Information
Novum Home Remodeling
9990 Fairfax Blvd Ste 560
Fairfax, VA 22030
Phone: +1 571-609-5999
Email: info@novumhrg.com
Website: novumhrg.com
Contact Form: Contact Novum